Shipping policy

Order Cancellation, Shipping and Refund Policy

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. if you need to cancel or modify your order, please contact us within 24 hours of placing your order (or before we ship) and we’ll do our best to accommodate you! Once the order has shipped however, we apologize but there’s nothing we can do to adjust the order. If not, reach out to support@drinkonward.com and our team will do their best to make sure we make your order perfect.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy

Once the order has shipped, we cannot adjust orders still in transit. Additional problems will be addressed on a specific basis. Please reach out to support@drinkonward.com for additional questions.